1. Information We Collect

When you create an account and use FitCoach, we collect the following types of personal information:

• Account Information: Your name, email address, profile photo, and login credentials.
• Fitness Profile: Gender, age, height, fitness goals, and activity level that you provide during onboarding.
• Workout Data: Exercise history, completed workouts, progress statistics, and activity metrics such as steps, heart rate, and calories burned.
• Booking Data: Coaching session bookings, appointment history, preferred time slots, and session feedback.
• Device Information: Device type, operating system, app version, and unique device identifiers for analytics and troubleshooting.

2. How We Use Your Data

We use the information we collect to provide and improve our services:

• Personalized Workouts: Your fitness profile is used by our AI engine to generate customized workout plans tailored to your age, goals, and experience level.
• Progress Tracking: We store your workout history and activity data to display your progress, generate insights, and help you stay on track.
• Coaching Services: Your booking and session data is used to schedule and manage coaching appointments with our certified trainers.
• Notifications: We use your contact information and preferences to send relevant updates, session reminders, and promotional offers.
• Service Improvement: Aggregated and anonymized usage data helps us improve app performance, fix issues, and develop new features.

3. Data Protection

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.
• Access Controls: Only authorized personnel have access to user data, and all access is logged and monitored.
• Secure Storage: Your personal information is stored on secure, SOC 2 Type II certified cloud infrastructure with regular security audits.
• Data Minimization: We only collect information that is necessary to provide our services, and we regularly review and delete data that is no longer needed.
• No Selling of Data: We never sell your personal information to third parties. Your data is yours.

4. Subscription & Payment

When you subscribe to FitCoach Premium or book coaching sessions, the following applies:

• Payment Processing: All payments are processed through secure third-party payment providers (Stripe, Apple Pay, Google Pay). We do not store your full credit card number on our servers.
• Subscription Management: Premium subscriptions are auto-renewable. You can cancel at any time through your account settings or your device's app store settings.
• Refund Policy: Coaching session cancellations made more than 24 hours in advance are eligible for a full refund. Late cancellations may be subject to a fee.
• Pricing Transparency: Free users pay $40 per coaching session. Premium members receive a discounted rate of $25 per session, along with access to exclusive workout content.

5. Your Rights

You have the following rights regarding your personal data:

• Access and download a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your account and associated data
• Opt out of promotional communications at any time
• Withdraw consent for data processing where applicable

6. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our practices, please contact our support team:

• Email: privacy@fitcoach.app
• Support: support@fitcoach.app
• Address: FitCoach Inc., 123 Fitness Blvd, Suite 400, San Francisco, CA 94105

We aim to respond to all inquiries within 48 hours.